Policies

Thank you for your interest in KRMC catering services.  We look forward to being a part of your event.  The following information will be helpful in planning your function. To serve you in the best possible manner, please follow the lead times on the catering website for any catered function to guarantee your specific order and time.  Because good things take time, please give us at least 24 hours to successfully fulfill your event needs.  Every effort will be made to accommodate your last minute requests.  Some menu items may require a minimum of 3 days’ notice.

Prices – our menus and website pricing may be subject to change due to market price fluctuations and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice. We recommend clients request a new price quote if there are any additions or substitutions. Price changes may vary.

Payment - In addition to credit charge payments, KRMC Catering will accept your personal or company check in advance or on delivery of order. For purchase orders and orders to be billed, terms are net 20 days. 
 
KRMC does not charge sales tax.  Gratuities are not accepted.

Hours - Our regular catering hours are Monday through Friday from 7:00 a.m. to 5:00 p.m.  Late afternoon, evening and weekend functions are available upon approval by the catering manager and may have an additional labor charge.

Orders received after 3pm will not be reviewed until the next business day. 

Location Change - If you have moved a catered event from one location to another, please alert us to the exact new location to avoid confusion and unnecessary charges.  Unless otherwise noted, there is no delivery fee for on-campus (KRMC) catering service.  If the event is off-site, delivery charges may apply.

Cancellation - To avoid being charged, cancellations or changes to catering orders must be made up to the lead time indicated for that menu.  Client will be billed if cancellation is made after the lead time for any costs incurred but not the entire cost of the event.

Refunds - KRMC does our best to make sure that every order is double checked for freshness, accuracy and quality. In the event of an unexpected error, refunds will be handled on a case by case basis.

Leftover Food - It is our policy that leftover food will be discarded after the event. We do not recommend serving leftovers after the event as we cannot anticipate how long leftover food has been held at unsafe temperatures, nor are we qualified to evaluate the condition of the leftover food. The client will assume full responsibility for any liability as a result from consuming leftover food after the event.

Missing or Damaged Equipment - place settings, serving utensils, or any service equipment removed from the event will be billed at replacement cost to the client. It’s the responsibility of the client to ensure that all of KRMC Catering properties are present at designated pick up time.

For assistance with all of your catering needs, please call us at 928-681-5060, or email us at catering@azkrmc.com.